Team Lead for an online prescription company in the US – Upwork

General Purpose:
Supervise and leads a team of patient specialists
Ensure company goals, best practices, and deadlines, are communicated to the team
Provide help to management, including hiring and training, and keeps management updated on team performance.
Ensure that concerns and policies are communicated to management and team members.
Position Summary, Responsibilities And Expectations
Supports team manager and co-team leads.
Manages and updates current trackers to provide thorough and detailed reports on team performance, mission-related objectives, and deadlines
Encourages team members by sharing team priorities and recognizing places where new training or ability tests are required.
Assists management with hiring and training of new team members.
Answers team member questions, solves team member problems, and monitors team member work for quality and adherence to guidelines.
Creates strategies to encourage team members to follow company regulations and achieve performance goals.
Quality customer service includes interacting with customers, responding to customer inquiries, and handling customer complaints effectively.
Requirements
Strong oral and written communication skills using both English and Spanish language
2+ years of experience working with email support, customer service.
Leadership Skills
Excellent computer skills (experience with Zendesk is a major plus)
You are at ease and enjoy working in a fast-paced startup environment.
Must be self-motivated, act independently, and know when to escalate issues

Hourly Range: $9.00-$35.00

Posted On: March 16, 2023 12:28 UTC
Category: Lead Generation
Skills:Customer Service, List Building, Virtual Assistant, Sales, Scheduling, Cold Calling, Customer Support, Email Communication, Administrative Support

Country: Singapore

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