Sales & Customer Service Representative – Upwork

  • Part Time
  • Anywhere

Sales & Customer Service Role at Telecommunication Company

• Answering inbound calls from customers professionally and responding to customer queries.
• Reach out to potential leads and introduce them to our services, via social media, online chat or via cold calling.
• Providing best in market service to all our customers delivering great customer outcomes
• Providing customers with product information
• Identifying, escalating priority issues and reporting to Customer Experience Manager
• Routing inbound calls to the appropriate teams
• Following up complicated customer calls where required
• Completing call notes and call reports in a precise and compliant manner
• Assisting with email and social media enquiries
• Identifying concerning quality or service trends from inbound calls

Key Objectives for the Customer Service Advisor role
• Reducing email response time & increasing customer service effectiveness
• Achieve team targets for abandonment rate and time to answer
• Achieving exceptional quality audit results via the telephone and via email

Proposed starting rate of $10.00 per hour plus 15% commission on all sales.

Hourly Range: $10.00-$30.00

Posted On: March 16, 2023 09:43 UTC
Category: Email, Phone & Chat Support
Skills:English, Tech & IT, HubSpot, Customer Service, Phone Support, Email Support, Online Chat Support, Customer Support, Customer Satisfaction, Communication Etiquette, Email Communication

Country: United Kingdom

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